By: Not so energized | answers by outlier

Not so energized | answers by outlier — Mon, 18 Apr 2011 07:08:35 +0000

[...] brands not learn from the social media catastrophe of United Airlines who broke Dave Carroll’s guitar? Or the Domino’s ‘failed below 30mins response’ to a video of its employees [...]

By: Jean Groth

Jean Groth — Thu, 04 Feb 2010 22:57:43 +0000

I heard this case was settled recently by United. True?

By: Tahuaya

Tahuaya — Fri, 17 Jul 2009 22:02:33 +0000

Now that is revenge. Congrats!

By: AJ

AJ — Thu, 16 Jul 2009 18:57:29 +0000

SIMILAR STORY: I used to tour with blues artist Debbie Davies, and while we were on tour in Hawaii several years ago, along with guitarist Walter Trout and his band, we boarded a flight on Hawaiian Airlines from one island to another. Walter’s road manager and I both saw a baggage handler on the tarmac take Walter’s favorite amplifier head (it was in a road case) and SLAM it down hard on the conveyor belt to be loaded into the plane’s cargo area! When we got to the venue for sound check, the only thing that came out of that amp was a horribly loud buzz/hum!! The impact caused the transformer in the amp to be hanging by one screw, and I beleive that a wire had been ripped out from the blunt force, as well as damamge to some tubes! I don’t know if any monies were sought from the airline from Walter Trout or his management, but all I can tell you this my friends; If you are traveling with a valuable instrument, do what I do, put it in a well-padded gig bag and place it in an overhead bin! NEVER CHECK IT!! When you check in at the ticket desk, a lot of airline employees will try to tell you that it’s not allowed…DON’T LISTEN TO THEM! Be polite but firm and just tell them that you’ve been flying with your instrument for years as a professional touring musician and you’ve never had any problems while boarding at the gate. Tell them that it fits neatly in an overhead without any problems, and flight attendants are always OK with it. If that doesn’t work, also add that it’s a very rare & expensive instrument and you’ve always placed it in an overhead bin with no problems on every flight you’ve taken through the years. Usually, they will then say to you, “Well..it’s really up to the flight attendants on board…” Then you just say, “OK..not a problem. I’ll take that chance then.” Believe me, you will not have a problem at the gate. Unless of course you are taking too much on board! I just take one bass in a gig bag and a small carry-on bag and I never have a problem at the gate. The only thing you want to make sure of is that no one comes along and puts something heavy on top of it! Keep a watchful eye on passengers as they board and just be polite. Yeah, you’ll encounter some people that will give you that disgusted look, or utter something under their breath…just stay calm and polite and everything will be alright!

By: Ian Cook

Ian Cook — Mon, 13 Jul 2009 12:41:51 +0000

Genius!!!!

By: Graham

Graham — Sun, 12 Jul 2009 01:31:45 +0000

From West Oz, top job fellas, what a bunch of jerks that mob are!

By: Guillermo

Guillermo — Sat, 11 Jul 2009 22:33:35 +0000

Great Job guys United deserves all they get from this one!

By: Georgina S Frazer

Georgina S Frazer — Sat, 11 Jul 2009 21:41:38 +0000

From Calgary AB. Love the song and sound.
Now that’s thinking!

Comments on: United Broke My Guitar